We want you to be completely satisfied with your purchase. Due to the nature of our products, we offer a limited return and refund policy as outlined below.
1. Returns
All sales are final. We cannot accept returns on nicotine products due to health and safety regulations.
2. Damaged or Incorrect Orders
If you receive a damaged product or the wrong item, contact us within 7 days of delivery at support@bluegiant.store with your order number and a photo of the issue.
3. Refunds (if applicable)
If approved for a refund (damaged/incorrect product), we will process it to your original payment method within 5–10 business days. Shipping costs are non-refundable.
4. Exchanges
We do not offer exchanges due to the consumable nature of our products.
