Thank you for shopping with Blue Giant at bluegiant.store. We proudly offer worldwide shipping to bring our products to customers around the globe.
1. Shipping Locations
We ship worldwide. Please ensure that synthetic nicotine products are legal in your country before ordering. We are not responsible for customs restrictions or local regulations.
2. Order Processing Time
- All orders are processed within 1–2 business days.
- You will receive an order confirmation and a shipping notification with tracking once your order has shipped.
3. Shipping Methods & Delivery Times
We offer various shipping options depending on your location:
- United States:
- Standard: 3–7 business days
- Expedited: 2–3 business days
- International:
- Standard International: 7–21 business days (varies by location)
- Expedited International: 3–10 business days (where available)
Note: Actual delivery times may vary due to customs processing and carrier delays.
4. Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method. You’ll see the total before completing your purchase.
5. Customs, Duties & Import Taxes
- International customers are responsible for all customs fees, duties, taxes, or import restrictions imposed by their country.
- We are not responsible for packages delayed or held by customs authorities.
- If a package is rejected by customs or returned to us due to import restrictions, we may refund the product cost (minus shipping), but this is not guaranteed.
6. Lost, Stolen, or Delayed Packages
Once your order leaves our facility, it is in the hands of the carrier. We are not liable for lost or stolen packages. If your order shows as delivered but you didn’t receive it, please contact the carrier directly.
If you experience an issue, email us at support@bluegiant.store and we’ll do our best to assist.
